(Updated at 11:45 a.m.) Arlington Public Schools is reporting technical difficulties with its remote learning platform this morning, on the first day of school.
“We are aware that students are having challenges logging into their classes,” APS said in a School Talk email to families around 9:45 a.m. “We are working to address the issues quickly and appreciate your patience. We apologize for the difficulty families have experienced this morning.”
An APS spokesman described the problems as a “firewall issue.”
“We are aware of a firewall issue that is preventing students from logging into Teams,” Frank Bellavia told ARLnow late Tuesday morning. “As soon as we have resolved the issue, we will provide update to families.”
Numerous parents have been contacting ARLnow with reports of the tech problems.
“APS first day is a disaster. iPad not connecting to Canvas App. No one is answering the technical assistance line,” said one. “What a way to start the year!”
Maybe tomorrow? The only successful logins have been through non-APS devices…
— Sarah (@sarahenfreude) September 8, 2020
“Almost everyone couldn’t get in on the school provided iPad,” said a Key Elementary parent. “The teachers had to send out a link to the Teams Meeting which eventually worked.”
APS is starting the school year fully remote, with the hopes of at least partially returning to classrooms later this fall.
Few if any major difficulties were reported in the spring as APS students stayed at home and used remote learning tools to reinforce existing lessons. That contrasted with Fairfax County Public Schools, which attempted to teach new material but experienced a technological meltdown that led to the district’s top technology official stepping down.
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September 08, 2020 at 09:00PM
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BREAKING: APS Experiencing Technical Issues on First Day of School - ARLnow
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